These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. California Residents Consumer Privacy Notice: California Consumer Privacy Act (CCPA) - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them. If you have any questions or need assistance in completing this form, please call the Department of Financial Protection and Innovation’s Consumer Services Officer toll-free at 1-86 To submit a complaint by mail, download, print and fill out any of the appropriate forms at and mail to:ĭepartment of Financial Protection and Innovation Attn: Consumer Services 2101 Arena Boulevard Sacramento, CA 95834 If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at Request your data by contacting us through the support menu in the app.State of California Department of Financial Protection and Innovation If you have a complaint, first contact the consumer assistance division of TapTap Send at 83. Please note that this action cannot be reversed once fully processed. Deleting my Accountįor account deletion requests, please contact us using this form and select "Delete My Account" under the issue type dropdown menu. If you believe you were incorrectly punished, please review this page to submit a ban appeal. We maintain a Three Strikes Policy against cheating and actively remove players that do not respect the rules the rest of the community follows. Our goal is to provide our players with a fair, fun, and legitimate gaming experience. Please note that we can't discuss any actions we may have taken on another player’s account. To report a player or service that violates the Terms of Service or the Niantic Player Guidelines, contact us through the app. Please visit this page for information on how to submit a request. If you believe an in-game location should be modified or removed, you can submit a request for us to review an in-game feature representing a real-world location. Requesting Modification or Removal of an In-Game Location (PokéStops or Gyms) If you have a question about an item purchased from the shop using PokéCoins, please contact us through the app. If you purchased PokéCoins and wish to receive a refund, please contact Apple Support (iOS users), Galaxy App Store (Samsung users), or Google Play Help (Android users) to review their respective refund policies, request a refund, or to inquire about a recent transaction. Using the in-app option allows us to collect important contextual information (like app version and device model) to better investigate bugs. You won't get an individual response to your report, but we’ll use this information to help us reproduce the issue and identify trends. To report a bug with Pokémon GO that isn’t already listed on the Known Issues page, please contact us through the app. Sign-in Helpįor assistance with signing in, check out these troubleshooting guides: However, there may be a more suitable contact method for your specific issue or Help Center articles that can help you out. On iOS, tap Contact Us in the upper right corner. Tap on Help in the top right corner to access the help center. In general, the best way to contact Pokémon GO support is through our in-app support system.
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